brandnametoys.com.au is designed for online personal shopping and
browsing of toys and hobbies. All transactions are processed in
Australian Dollars inclusive of GST.
Check Stock feature:
Stock levels shown at stores are a guide only. Please email sales@brandnametoys.com.au to confirm availability.
Ordering Online:
By
ordering online, you agree to our terms and conditions outlined on this
page. Please make sure when ordering online that you are happy with
your order. Once placed, changes and cancellation of any order is not
possible once the order has been picked for dispatch as our automated
processes make it almost impossible to stop or find your order to
cancel. If your order has not yet been picked, we will be able to stop
the order. Please contact us as soon as possible to find out the status
of your order and to see if it is possible for changes or cancellations.
If you parcel is already being processed and you no longer want the
order, you will need to arrange postage back to us at your expense and
we will be able change or cancel the order. Shipping paid is non
refundable! For more information, please email our Customer Service Team at support@brandnametoys.com.au.
Shipping and Delivery Policy:
We deliver products Australia
wide using Australia Post eParcel and couriers.
Orders are typically
dispatched within 2 business days in non peak periods. Shipping times
are estimated at between 3-10 business days depending on your location
within Australia.
Australia Post eParcel
service delivers Australia wide and requires a signature for delivery.
Deliveries in Australia are to be made to physical addresses or PO Boxes
where possible. If delivery is unable to be completed at the nominated
address, parcel will be returned to an Australia Post Office or other
depot for collection. Home delivery is not guaranteed.
To
ensure we can
dispatch promptly, if an item cannot be located, or if there is a
significant delay in shipment, we may cancel the item from the order and
refund
the value.
Some larger items may be sent in the
original carton that may picture or describe the item enclosed. Please
be mindful of this if delivery is to be received by someone other than
yourself.
Customer Service Policy:
brandnametoys.com.au is committed to
providing exceptional customer service and quality products. We
endeavour to make sure that all products listed on our website are
currently in stock and pricing is true and correct. Standard delivery
timeframes are between 3-10 business days; in the event that an ordered
item is not available or we are unable to fulfil your order in time we
will arrange a refund or if possible, notify you to arrange an agreeable
alternative item.
Please check your receipt/order confirmation
carefully to ensure your order is correct. This receipt/order
confirmation is required for any returns or later queries. If there are
any errors on this receipt/order confirmation, please contact us
immediately (sales@brandnametoys.com.au) to address any concerns.
Users
using the checkout pages or using the various contact forms such as
Enquiry may have their email addresses added to
our subscription list. Users are free to unsubscribe at any time by emailing support@brandnametoys.com.au.
These email addresses will not be shared
with any third party.
Privacy Policy:
brandnametoys.com.au is dedicated to keeping your
details private. Any information, we collect in relation to you, is
kept strictly secured. We do not pass on/sell/swap any of your personal
details with anyone. We use this information to identify your orders,
provide you with our monthly newsletter (if applicable) and to
personalise your shopping experience with us; that's all.
Security Policy:
When purchasing from brandnametoys.com.au payments are made with PayPal which is the safer , easier way to pay. You can use your credit card or bank account without exposing your account numbers.
In some cases, you may be required to provide
further identification for additional security against fraud. For all
orders we will include a tax invoice.
Your tax invoice is your proof of purchase. Please hold onto this as you
may require it later.
We accept PayPal on our
website or alternatively you can contact our sales team to obtain
details for bank deposit payment.
In the case where goods were purchased online, the following conditions apply.
DOA
(Dead on Arrival): if your product does not work on arrival before any
use then you may return the goods and we will supply a replacement or refund pending inspection. A
Returns Authority number is required before an item will be accepted as a
return.
Please contact us at sales@brandnametoys.com.au.
Wrong Goods Supplied: if
the products you receive are different from the products listed on the
receipt/order confirmation, we will arrange postage back to us and
resend the correct item or issue a refund.
Manufacturer Warranty Claim: Free shipping does NOT apply for a manufacturer warranty claim.
Change
of Mind: Freight costs, to return the product to us by Post/ Courier
and/ or to resend the new item back to the customer are covered by the
Customer. Goods must be shipped in a strong box to avoid being damaged
in transit.
How to Proceed with a Return:
If you need to return a faulty
product, a Returns Authority Number (RA) must be obtained from our
Returns Department. Before a RA can be issued, we need to determine if
the product is faulty. On approval for return, an email will be issued
containing your RA number and instructions for return. The Product
should be returned to brandnametoys.com.au in its entirety within 14 Days. All Products should be packed in the original packaging
shipped to you including any accessories, manuals and documentation that shipped with the Product. Once the product has been received by brandnametoys.com.au a refund or exchange for the same item will be issued.
Remote control models
including Cars, Boats, Planes, Trains and Helicopters along with their
accessories can be quite sophisticated and are designed for people with
high skill level with knowledge and understanding on how to operate,
maintain and repair the model. All models are bound by our normal
Refund and Exchange Policy as well as a manufacturer’s warranty which
covers faults due to poor manufacturing but does not cover any damage
caused by any persons or objects that come into contact with as a result
of using the model. This includes any damage as a result of a crash or
impact damage, water damage, incorrect assembly undertaken by you,
incorrect use and lack of maintenance. It is important to understand
that faults due to poor maintenance, abuse or normal wear and tear are
not covered by warranty. Many models require expertise and patience to
assemble and maintain the model in working order. This will include
understanding the operation of the model and knowing how to repair and
maintain the model so that it may continue to be used as expected. If
you are unsure about what is suitable for you, contact us so we can talk
you through what you need to know before purchasing a hobby product.
Many
faults on Radio Control items can be quickly and easily rectified by
contacting the manufacturer's customer service number directly. Because
of this, postage costs for the return of faulty Radio Control items are
not covered by brandnametoys.com.au unless the manufacturer has contacted and has
authorised a return to Brand Name Toys. Please refer to the user manual that
came with your product or contact us if you need assistance to determine
contact details of the manufacturer.
Other Terms And Conditions:
Lay-bys and lay-by payments are
not accepted online.
This
website serves as a guide to products that are generally available from brandnametoys.com.au.
brandnametoys.com.au may in its absolute discretion decline to accept an order from a customer and refund any monies paid.
Special offers may terminate early or be extended for any reason.
Occasionally,
some items shown on this website will sell out without notice. We will
remove any items no longer available as soon as possible. In addition,
item colours and styles are refreshed regularly. This means that in some
cases older models may be displayed that are no longer available.
Credit
card or Paypal payments are charged at time of order. All orders are to
be fully prepaid prior to fulfilment. Once orders are fulfilled, we
will dispatch.
Our online inventory system is updated regularly.
If you purchase an item that is no longer available, we will contact you
as soon as possible to offer a refund or an acceptable substitute.
Unless
otherwise specified, all prices displayed are for a single item or an
each price. For illustration purposes, we may display more than one item
in a single image. The price shown is for one only of the items shown.
Where items are indicated as Randomly Assorted, the item sent may be the
item shown or another similar item from the currently available
assortment.
While every effort has been made to ensure the
information and pricing on this website and in emails sent by us is
accurate, errors may sometimes occur. We will correct any errors as soon
as possible. We reserve the right to alter prices if we have
inadvertently published an incorrect price or postage. If this happens
and the item has been been purchased, we will contact you and notify you
of the correct price or postage and determine if you wish to proceed at
the correct price or postage or cancel your order.
Some items are
excluded from layby. Assembly may be required for some items. Bicycle
and wheeltoys supplied partially assembled. Display accessories are not
included in the sale price. Unless specified batteries are not included
and where assortments are shown, prices quoted are for each individual
item. Some items may not be on display at all stores.
We reserve
the right to restrict quantities sold.
We are not
responsible for any typographical or computer errors. If an error occurs
during the checkout or payment steps, we will contact you to resolve
the problem or cancel the sale and refund any amounts paid.
Radio
control kits do not include radio gear or batteries unless specified.
Contents of hobby kits and package deals vary - please check instore.
Ready to Run models come prebuilt - Batteries, Charger, Fuel and other
accessories are not included unless specified.
Demonstration
internet links referred to in this website are not endorsed by Brand Name Toys.
There is a fee on laybys. We reserve the right to correct typographical
errors. Some offers may continue beyond the sale end date. Limited Stock
items may not be available at all stores.
Email addresses
submitted will only be used by Brand Name Toys for promotional and
newsletter purposes. Subscribers may be automatically entered into any
current online competitions we run.
We reserve the right to cancel or limit any subscription at any time.
Any
alterations to details on this website or to emails sent by Brand Name Toys,
particularly in regards to a price or offer will not be honoured.
Activities such as forgery, falsification or alteration of any Brand Name Toys
document, electronic file or email may be fraudulent and further action
may be taken.
These terms are subject to change without notice. Please check instore for further information.
