Terms & Conditions

brandnametoys.com.au is designed for online personal shopping and browsing of toys and hobbies. All transactions are processed in Australian Dollars  inclusive of GST.

Check Stock feature:

Stock levels shown at stores are a guide only. Please email sales@brandnametoys.com.au to confirm availability.

Ordering Online:

By ordering online, you agree to our terms and conditions outlined on this page. Please make sure when ordering online that you are happy with your order. Once placed, changes and cancellation of any order is not possible once the order has been picked for dispatch as our automated processes make it almost impossible to stop or find your order to cancel. If your order has not yet been picked, we will be able to stop the order. Please contact us as soon as possible to find out the status of your order and to see if it is possible for changes or cancellations. If you parcel is already being processed and you no longer want the order, you will need to arrange postage back to us at your expense and we will be able change or cancel the order. Shipping paid is non refundable! For more information, please email our Customer Service Team at support@brandnametoys.com.au.

Shipping and Delivery Policy:

We deliver products Australia wide using Australia Post eParcel and couriers. 
Orders are typically dispatched within 2 business days in non peak periods.
Shipping times are estimated at between 3-10 business days depending on your location within Australia.

Australia Post eParcel service delivers Australia wide and requires a signature for delivery. 

Deliveries in Australia are to be made to physical addresses or PO Boxes where possible. 
If delivery is unable to be completed at the nominated address, parcel will be returned to an Australia Post Office or other depot for collection.
Home delivery is not guaranteed.

To ensure we can dispatch promptly, if an item cannot be located, or if there is a significant delay in shipment, we may cancel the item from the order and refund the value.

Some larger items may be sent in the original carton that may picture or describe the item enclosed. Please be mindful of this if delivery is to be received by someone other than yourself. 

Customer Service Policy:

brandnametoys.com.au is committed to providing exceptional customer service and quality products. 
We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.
Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order in time we will arrange a refund or if possible,
notify you to arrange an agreeable alternative item.

Please check your receipt/order confirmation carefully to ensure your order is correct.
This receipt/order confirmation is required for any returns or later queries.
If there are any errors on this receipt/order confirmation, please contact us immediately (sales@brandnametoys.com.au) to address any concerns.

Users using the checkout pages or using the various contact forms such as Enquiry may have their email addresses added to our subscription list.
Users are free to unsubscribe at any time by emailing support@brandnametoys.com.au

These email addresses will not be shared with any third party.

Privacy Policy:

brandnametoys.com.au is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured.
We do not pass on/sell/swap any of your personal details with anyone.
We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. 

Security Policy:

When purchasing from brandnametoys.com.au payments are made with PayPal which is the safer , easier way to pay. You can use your credit card or bank account without exposing your account numbers.

In some cases, you may be required to provide further identification for additional security against fraud. For all orders we will include a tax invoice. Your tax invoice is your proof of purchase. Please hold onto this as you may require it later.

We accept PayPal on our website or alternatively you can contact our sales team to obtain details for bank deposit payment.

In the case where goods were purchased online, the following conditions apply.

DOA (Dead on Arrival): if your product does not work on arrival before any use then you may return the goods and we will supply a replacement or refund pending inspection. A Returns Authority number is required before an item will be accepted as a return.  Please contact us at sales@brandnametoys.com.au.

Wrong Goods Supplied: if the products you receive are different from the products listed on the receipt/order confirmation, we will arrange postage back to us and resend the correct item or issue a refund.

Manufacturer Warranty Claim: Free shipping does NOT apply for a manufacturer warranty claim.

Change of Mind: Freight costs, to return the product to us by Post/ Courier and/ or to resend the new item back to the customer are covered by the Customer.
Goods must be shipped in a strong box to avoid being damaged in transit.

How to Proceed with a Return:

If you need to return a faulty product, a Returns Authority Number (RA) must be obtained from our Returns Department. Before a RA can be issued, we need to determine if the product is faulty.
On approval for return, an email will be issued containing your RA number and instructions for return. The Product should be returned to brandnametoys.com.au in its entirety within 14 Days.
All Products should be packed in the original packaging shipped to you including any accessories, manuals and documentation that shipped with the Product.
Once the product has been received by brandnametoys.com.au a refund or exchange for the same item will be issued.

To Contact us about a return please email returns@brandnametoys.com.au.

Radio Control and Hobbies Policy:

Remote control models including Cars, Boats, Planes, Trains and Helicopters along with their accessories can be quite sophisticated and are designed for people with high skill level with knowledge and understanding on how to operate, maintain and repair the model.  All models are bound by our normal Refund and Exchange Policy as well as a manufacturer’s warranty which covers faults due to poor manufacturing but does not cover any damage caused by any persons or objects that come into contact with as a result of using the model. This includes any damage as a result of a crash or impact damage, water damage, incorrect assembly undertaken by you, incorrect use and lack of maintenance. It is important to understand that faults due to poor maintenance, abuse or normal wear and tear are not covered by warranty. Many models require expertise and patience to assemble and maintain the model in working order. This will include understanding the operation of the model and knowing how to repair and maintain the model so that it may continue to be used as expected. If you are unsure about what is suitable for you, contact us so we can talk you through what you need to know before purchasing a hobby product.

Many faults on Radio Control items can be quickly and easily rectified by contacting the manufacturer's customer service number directly. Because of this, postage costs for the return of faulty Radio Control items are not covered by brandnametoys.com.au unless the manufacturer has contacted and has authorised a return to Brand Name Toys. Please refer to the user manual that came with your product or contact us if you need assistance to determine contact details of the manufacturer.

Other Terms And Conditions:

Lay-bys and lay-by payments are not accepted online.

This website serves as a guide to products that are generally available from brandnametoys.com.au.

brandnametoys.com.au may in its absolute discretion decline to accept an order from a customer and refund any monies paid.

Special offers may terminate early or be extended for any reason.

Occasionally, some items shown on this website will sell out without notice. We will remove any items no longer available as soon as possible. In addition, item colours and styles are refreshed regularly. This means that in some cases older models may be displayed that are no longer available.

Credit card or Paypal payments are charged at time of order. All orders are to be fully prepaid prior to fulfilment. Once orders are fulfilled, we will dispatch.

Our online inventory system is updated regularly. If you purchase an item that is no longer available, we will contact you as soon as possible to offer a refund or an acceptable substitute.

Unless otherwise specified, all prices displayed are for a single item or an each price. For illustration purposes, we may display more than one item in a single image. The price shown is for one only of the items shown. Where items are indicated as Randomly Assorted, the item sent may be the item shown or another similar item from the currently available assortment.

While every effort has been made to ensure the information and pricing on this website and in emails sent by us is accurate, errors may sometimes occur. We will correct any errors as soon as possible. We reserve the right to alter prices if we have inadvertently published an incorrect price or postage. If this happens and the item has been been purchased, we will contact you and notify you of the correct price or postage and determine if you wish to proceed at the correct price or postage or cancel your order.

Some items are excluded from layby.  Assembly may be required for some items. Bicycle and wheeltoys supplied partially assembled. Display accessories are not included in the sale price. Unless specified batteries are not included and where assortments are shown, prices quoted are for each individual item. Some items may not be on display at all stores.

We reserve the right to restrict quantities sold.

We are not responsible for any typographical or computer errors. If an error occurs during the checkout or payment steps, we will contact you to resolve the problem or cancel the sale and refund any amounts paid.

Radio control kits do not include radio gear or batteries unless specified. Contents of hobby kits and package deals vary - please check instore. Ready to Run models come prebuilt - Batteries, Charger, Fuel and other accessories are not included unless specified.

Demonstration internet links referred to in this website are not endorsed by Brand Name Toys. There is a fee on laybys. We reserve the right to correct typographical errors. Some offers may continue beyond the sale end date. Limited Stock items may not be available at all stores.

Email addresses submitted will only be used by Brand Name Toys for promotional and newsletter purposes. Subscribers may be automatically entered into any current online competitions we run.

We reserve the right to cancel or limit any subscription at any time.

Any alterations to details on this website or to emails sent by Brand Name Toys, particularly in regards to a price or offer will not be honoured. Activities such as forgery, falsification or alteration of any Brand Name Toys document, electronic file or email may be fraudulent and further action may be taken.

These terms are subject to change without notice. Please check instore for further information.